Privacy policy

Your information

The Domestic Renewable Heat Incentive (Domestic RHI) payment calculator collects information about you when you:

  • Complete the contact us page form
  • Optionally enter the first part of you postcode
  • Find your home using the interactive map

Use of your personal information

When you enter your details into the contact us form we will use this information to assist and answer your query.

The first part of your postcode is optionally collected when you go through the tool, and this cannot be used to identify you personally.

We also use your full postcode to assist you in finding your home on our optional interactive map. In this instance your postcode is never stored by us, but is instead passed on to Google who perform the address and map lookup. For more information on how Google may use your postcode, please visit http://www.google.com/policies/privacy/

We will use information about you:

  • to process and respond to requests, enquiries and complaints received from you
  • to analyse customer trends
  • for audit purposes
  • for internal reporting purposes

Sharing information about you

The personal information you enter into the Domestic RHI payment calculator will only be used for the purposes listed above. We will share your information with the Energy Saving Trust (who developed this tool) so that they can respond to any questions/enquires you might have about the calculator. We will only share your details with a 3rd party where we have permission from you, or there is a legal requirement to do so.